Terms & Conditions

Ordering:
By placing an order in our online store, you agree to the terms stated below. Shortly after your order is placed you will receive an email confirmation of your purchase, listing the object(s) of the order and total price including shipping. To make a purchase you have to be 18 years old or have the signed approval of your guardian. For any concerns regarding an existing order, please contact us via cecilia@nordlingsantik.se or call: +46(0)8-643 01 61.

Large objects such as furniture and lighting need to get a shipping quote before the total price is set and the purchase can be finalized. Large objects are therefore ordered through the contact forms found on the object description page, or alternatively by contacting us by email or phone.

Shipping:
We send smaller objects with Swedish postal service or UPS, domestic as well as international. We send objects within three business days after the order has been placed. In the case the payment is made via invoice, when ship after we have received the full payment. Standard shipping time for domestic orders is 2-5 business days. Standard shipping time for international orders vary by destination and size of object, however the customer should expect up to two weeks from the next coming shipping day. Please note that during holidays such as Christmas, the time for delivery might be longer. We supply the shipping tracking number for each order and any other available information. We gladly answer all questions about delivery status and will make sure you feel as comfortable as possible during the time the order are on their way to you.

We assume full responsibility that the objects are in their described condition when they reach you. This responsibility holds until the object is either collected by the buyer or delivered by the shipping company. If the object(s) have been damaged during transport, we urge the customer to point this out directly to the shipping firm and also notify us immediately.

If the time of delivery should exceed more than thirty (30) days for domestic orders the customer have the right to cancel their purchase. All cancelations of orders shall be sent to: cecilia@nordlingsantik.se.

For international orders the we ensure a maximum time of delivery of 45 days not including customs procedures. The customer is responsible for all fees associated with customs clearance in their country of destination (taxes, duty, customs charges etc.), and thereby also for any wait caused by a delay in customs processing. This applies for all orders outside of Sweden.

Shipping prices:
All jewelry has free shipping worldwide.

We apply flat rate for shipping of objects that can be sent by Swedish postal service. It is set according to two parcel sizes, small (40×40 cm) and large (40×60 cm).

Small parcels are SEK 300 for domestic orders, SEK 800 for orders within Europe and SEK 1000 for orders outside Europe.

Large parcels are SEK 500 for domestic orders, SEK 1500 for orders within Europe and SEK 1800 for orders outside Europe.

Large objects are delivered free of charge within the Stockholm area. For longer distances large objects are sent through major shipping firms. Prices vary depending on size and destination and we make sure to provide you with the best possible quote. Orders are finalized once the shipping quote has been accepted by the customer.

All objects can also be picked up in our store at Skånegatan 86, 116 37 Stockholm, Sweden. If requested, we will store all objects up to one month at no additional cost.

Method of payment
Card Payment: When ordering you can choose to pay directly with a credit or debit card. We accept all major cards, including Visa, MasterCard and Maestro. Our payment solution follows business standards and is run through PCI DSS or Payment Card Industry Security Standard, which guarantees your security as a costumer.

PayPal: PayPal is one of the leading payment solutions and one of the most secure ways to pay through the internet. PayPal follows the international standards for internet trade, PCI (Payment Card Industry) and CISP (Cardholder Information Security Program) for computer safety and encryption.

When ordering a large object with a custom shipping quote we can send a money order through PayPal which includes the agreed upon shipping fee.

Invoice: We accept payment by invoice for all items as agreed. For orders of large objects we create an invoice when a shipping quote has been set and accepted by the customer.

Force Majeure:
If the shipping is delayed because of unforeseen events outside the company’s control, such as natural disasters, strike, or other occurrences falling under “Force Majeure”, we do not take responsibility for potential consequences. We will however try and aid you to the best of our ability in this unlikely event.

Information about PUL:
According to The Swedish law on personal integrity (Personuppgiftslagen, PUL) we do not save your personal information needed for ordering an object(s) other than to complete the order. Swedish-speaking customers can read more about PUL here: http://www.riksdagen.se/sv/Dokument-Lagar/Lagar/Svenskforfattningssamling/Personuppgiftslag-1998204_sfs-1998-204/?bet=1998:204

Cookies:
According to Swedish law to protect customer integrity, we inform you that cookies are saved when visiting our website. Cookies is a small fragment of information, for example used to recognize your login information and shopping bag. Cookies can be denied through settings in your web browser.

Prices:
All prices on the website are based on original prices in SEK (Swedish Kronor). Vinst Marginal Beskattning (VAT) is applied on all second hand goods in Sweden, which is specified in each order. Tax Free refunds cannot be applied to any second hand goods purchased in Sweden.

Right to withdraw, returns, complaints:
Right to withdraw/return: The costumer has the legal right to withdraw or return their online purchase within 14 days of collecting their product. The object is to be in the same condition as it was prior to shipping, with the original tags and box it came with. When invoking the right to withdraw, the costumer is responsible for all costs involving the return of the object(s) including insurance. Refunds will be processed once the good is returned to us in the same condition as it was when ordered.

Complaints: All complaints are to be emailed to cecilia@nordlingsantik.se or called in to +46(0)8-643 01 61. We source outstanding objects of modern design objects which have been used and loved through generations and professionally restored when necessary. They are however always used if not stated otherwise. All costumers should thoroughly inspect the item pictures to get a fair idea of its condition. If you are uncertain of an object’s condition, please contact us at: cecilia@nordlingsantik.se for additional pictures and information. We accept complaints regarding damages to objects occurring during transport and Nordlings will pay for the return. Other complaints regarding an object’s condition at arrival will not be accepted.

Exchanges: Exchanges are accepted and we will pay for the shipping of the exchanged product. Please always contact us at: cecilia@nordlingsantik.se if you would like to make an exchange.

About the products:
We keep the website up to date and all objects are for sale if not stated otherwise. In the unlikely event the ordered object is already be sold we will contact you via email and process a full refund as soon as possible. Please note that refund transaction times vary depending on country and bank.

We reserve the right to deny any customer purchase.

Please note that there might be slight color differences in the pictures depending on computer settings and type of screen/computer used as well as resolution. We try our utmost to depict the objects as correctly as possible. For additional pictures contact: cecilia@nordlingsantik.se

At Nordlings we believe in great service and lasting customer relationships. We feel responsible for all objects that we sell, so if there should be any problem with an order we will do our very best to solve it to the customer’s satisfaction.